{"id":155,"date":"2019-03-19T13:21:42","date_gmt":"2019-03-19T16:21:42","guid":{"rendered":"https:\/\/sbcomunicacao.com.br\/clientes\/cba\/?page_id=155"},"modified":"2019-03-19T13:21:42","modified_gmt":"2019-03-19T16:21:42","slug":"ouvidoria-jci","status":"publish","type":"page","link":"https:\/\/cbacred.org.br\/site\/ouvidoria-jci\/","title":{"rendered":"Ouvidoria JCI"},"content":{"rendered":"<p>[tatsu_section bg_color= &#8220;&#8221; bg_image= &#8220;https:\/\/sbcomunicacao.com.br\/clientes\/cba\/wp-content\/uploads\/2019\/03\/header_ouvidoria.jpg&#8221; bg_repeat= &#8220;no-repeat&#8221; bg_attachment= &#8216;{&#8220;d&#8221;:&#8221;scroll&#8221;}&#8217; bg_position= &#8216;{&#8220;d&#8221;:&#8221;bottom center&#8221;}&#8217; bg_size= &#8216;{&#8220;d&#8221;:&#8221;cover&#8221;}&#8217; bg_animation= &#8220;none&#8221; padding= &#8216;{&#8220;d&#8221;:&#8221;90px 0px 90px 0px&#8221;}&#8217; margin= &#8216;{&#8220;d&#8221;:&#8221;0px 0px 0px 0px&#8221;}&#8217; bg_video_mp4_src= &#8220;&#8221; 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animation_delay= &#8220;0&#8221; animation_duration= &#8220;300&#8221; key= &#8220;B1XoTqADE&#8221;]<\/p>\n<h3>Ouvidoria JCI<\/h3>\n<p>[\/tatsu_text][tatsu_text bg_color= &#8220;&#8221; color= &#8220;&#8221; max_width= &#8216;{&#8220;d&#8221;:&#8221;100&#8243;}&#8217; wrap_alignment= &#8220;center&#8221; text_alignment= &#8216;{&#8220;d&#8221;:&#8221;left&#8221;}&#8217; margin= &#8216;{&#8220;d&#8221;:&#8221;0px 0px 30px 0px&#8221;}&#8217; box_shadow= &#8220;0px 0px 0px 0px rgba(0,0,0,0)&#8221; padding= &#8216;{&#8220;d&#8221;:&#8221;0px 0px 0px 0px&#8221;}&#8217; border_style= &#8216;{&#8220;d&#8221;:&#8221;solid&#8221;,&#8221;l&#8221;:&#8221;solid&#8221;,&#8221;t&#8221;:&#8221;solid&#8221;,&#8221;m&#8221;:&#8221;solid&#8221;}&#8217; border= &#8216;{&#8220;d&#8221;:&#8221;0px 0px 0px 0px&#8221;}&#8217; border_color= &#8220;&#8221; border_radius= &#8220;0px&#8221; text_typography= &#8216;{&#8220;d&#8221;:&#8221;&#8221;}&#8217; hide_in= &#8220;&#8221; css_id= &#8220;&#8221; css_classes= &#8220;&#8221; animate= &#8220;1&#8221; animation_type= &#8220;none&#8221; animation_delay= &#8220;0&#8221; animation_duration= &#8220;300&#8221; key= &#8220;SJg669RDN&#8221;]<\/p>\n<p><span style=\"font-size: 12pt;\">Relato de um problema de qualidade e seguran\u00e7a com uma institui\u00e7\u00e3o acreditada pela JCI<\/span><\/p>\n<p><strong><span style=\"font-size: 14pt;\">Envio de queixas<\/span><\/strong><\/p>\n<p><span style=\"font-size: 12pt;\">Queixas sobre qualquer institui\u00e7\u00e3o acreditada pela JCI devem ser enviadas por correio ou e-mail. Inclua o seguinte:<\/span><\/p>\n<ul>\n<li class=\"firstItem\"><span style=\"font-size: 12pt;\">Uma a duas p\u00e1ginas resumindo os problemas (em ingl\u00eas, se poss\u00edvel)<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Nome, endere\u00e7o, cidade e pa\u00eds da institui\u00e7\u00e3o de sa\u00fade<\/span><\/li>\n<li class=\"lastItem\"><span style=\"font-size: 12pt;\">Nome e informa\u00e7\u00f5es de contato da pessoa que est\u00e1 enviando a queixa (opcional)<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 12pt;\">Queixas que contenham informa\u00e7\u00f5es para contato permitir\u00e3o \u00e0 JCI fazer um acompanhamento com o remetente se algum esclarecimento adicional for necess\u00e1rio ou para solicitar informa\u00e7\u00f5es adicionais necess\u00e1rias.<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">O nome e informa\u00e7\u00f5es para contato da pessoa ou pessoas que enviaram a queixa\u00a0ser\u00e3o mantidos em sigilo\u00a0e n\u00e3o ser\u00e3o revelados a qualquer uma das partes sem a permiss\u00e3o expressa do remetente, a menos que seja exigido por lei. Entretanto, pode ser necess\u00e1rio compartilhar a queixa com a institui\u00e7\u00e3o citada no curso da an\u00e1lise da JCI.<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">A JCI analisar\u00e1 e avaliar\u00e1 todas as queixas, conforme apropriado, com base nas informa\u00e7\u00f5es que receber. A JCI exige que as institui\u00e7\u00f5es acreditadas certifiquem-se de que n\u00e3o haja a\u00e7\u00f5es de retalia\u00e7\u00e3o contra indiv\u00edduos que enviarem queixas \u00e0 JCI.<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">Envie suas queixas para:<\/span><br \/>\n<span style=\"font-size: 12pt;\"><strong>E-mail:<\/strong>\u00a0<a href=\"mailto:jciquality@jcrinc.com\">jciquality@jcrinc.com<\/a><\/span><\/p>\n<p><strong><span style=\"font-size: 12pt;\">Correio:<\/span><\/strong><br \/>\n<span style=\"font-size: 12pt;\">Quality and Safety Monitoring<\/span><br \/>\n<span style=\"font-size: 12pt;\">Joint Commission International Accreditation<\/span><br \/>\n<span style=\"font-size: 12pt;\">1515 West 22nd Street, Suite 1300W<\/span><br \/>\n<span style=\"font-size: 12pt;\">Oak Brook, IL 60523 EUA<\/span><\/p>\n<p><strong><span style=\"font-size: 14pt;\">Escopo da avalia\u00e7\u00e3o da queixa<\/span><\/strong><\/p>\n<p><span style=\"font-size: 12pt;\">Informa\u00e7\u00f5es de queixas contra institui\u00e7\u00f5es acreditadas pela JCI s\u00e3o usadas para fortalecer as atividades supervisionadas pela JCI e melhorar a qualidade dos cuidados e seguran\u00e7a do paciente em instala\u00e7\u00f5es acreditadas. A JCI tratar\u00e1 de todas as queixas relacionadas a problemas que estiverem dentro do escopo dos padr\u00f5es internacionais para determinar se elas geram alguma sugest\u00e3o veross\u00edmil de falha em observar os padr\u00f5es. Elas incluem problemas como direitos do paciente, cuidados com os pacientes, seguran\u00e7a, controle de infec\u00e7\u00f5es, uso de medicamentos e seguran\u00e7a.<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">A JCI n\u00e3o tratar\u00e1 de problemas de cobran\u00e7a individual e lit\u00edgios de pagamento, nem de quest\u00f5es sobre as quais a JCI n\u00e3o tem jurisdi\u00e7\u00e3o, como rela\u00e7\u00f5es trabalhistas e gest\u00e3o cl\u00ednica individual de um paciente. A JCI n\u00e3o \u00e9 o f\u00f3rum apropriado para solu\u00e7\u00e3o de problemas de gest\u00e3o cl\u00ednica de um paciente individual. A JCI n\u00e3o analisa quaisquer tipos de queixas conta institui\u00e7\u00f5es n\u00e3o acreditadas pela JCI.<\/span><\/p>\n<p><strong><span style=\"font-size: 14pt;\">Resposta da JCI a uma queixa<\/span><\/strong><\/p>\n<p><span style=\"font-size: 12pt;\">A JCI encoraja os indiv\u00edduos a levarem suas queixas, primeiramente, \u00e0 aten\u00e7\u00e3o dos l\u00edderes da institui\u00e7\u00e3o de sa\u00fade. Se n\u00e3o houver uma resolu\u00e7\u00e3o, a queixa deve ser levada \u00e0 JCI para revis\u00e3o.<\/span><\/p>\n<p><span style=\"font-size: 12pt;\">A resposta da JCI a uma queixa come\u00e7a com uma revis\u00e3o de queixas anteriores sobre a institui\u00e7\u00e3o, se houver, e do relat\u00f3rio da avalia\u00e7\u00e3o de acredita\u00e7\u00e3o da institui\u00e7\u00e3o. Dependendo da natureza da queixa, a JCI tomar\u00e1 uma ou mais das seguintes a\u00e7\u00f5es:<\/span><\/p>\n<ul>\n<li class=\"firstItem\"><span style=\"font-size: 12pt;\">Onde quest\u00f5es s\u00e9rias forem levantadas sobre seguran\u00e7a do paciente ou conformidade aos padr\u00f5es, a JCI poder\u00e1 conduzir uma avalia\u00e7\u00e3o no local da institui\u00e7\u00e3o.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">A JCI poder\u00e1 pedir \u00e0 institui\u00e7\u00e3o de sa\u00fade que forne\u00e7a uma resposta escrita e\/ou verbal \u00e0s quest\u00f5es relacionadas \u00e0 seguran\u00e7a do paciente\/corpo profissional\/visitante identificadas dentro da queixa.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">A JCI poder\u00e1 incorporar a queixa ao banco de dados de monitoramento da qualidade que \u00e9 usado continuamente para monitorar o desempenho das institui\u00e7\u00f5es de sa\u00fade acreditadas com o passar do tempo.<\/span><\/li>\n<li class=\"lastItem\"><span style=\"font-size: 12pt;\">A JCI poder\u00e1 rever a queixa na ocasi\u00e3o da pr\u00f3xima avalia\u00e7\u00e3o de acredita\u00e7\u00e3o da institui\u00e7\u00e3o de sa\u00fade, caso ela esteja agendada num futuro pr\u00f3ximo.<\/span><\/li>\n<\/ul>\n<p><strong><span style=\"font-size: 14pt;\">Divulga\u00e7\u00e3o das informa\u00e7\u00f5es da queixa<\/span><\/strong><\/p>\n<p><span style=\"font-size: 12pt;\">Mediante pedido do remetente, a JCI fornece o n\u00famero de queixas relativas a uma institui\u00e7\u00e3o que atenderem aos crit\u00e9rios de an\u00e1lise. Ap\u00f3s a JCI ter conclu\u00eddo sua an\u00e1lise, as seguintes informa\u00e7\u00f5es, caso sejam requisitadas e se for apropriado, ser\u00e3o fornecidas ao queixoso:<\/span><\/p>\n<ul>\n<li class=\"firstItem\"><span style=\"font-size: 12pt;\">Quaisquer determina\u00e7\u00f5es de que a queixa n\u00e3o est\u00e1 relacionada aos padr\u00f5es ou pol\u00edtica da JCI.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">O status de acredita\u00e7\u00e3o de uma institui\u00e7\u00e3o acreditada.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">Os padr\u00f5es aplic\u00e1veis analisados.<\/span><\/li>\n<li class=\"lastItem\"><span style=\"font-size: 12pt;\">Quaisquer padr\u00f5es para os quais foram emitidas Recomenda\u00e7\u00f5es de melhoria como resultado da an\u00e1lise, quando aplic\u00e1vel.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 12pt;\">As pol\u00edticas do Programa de Acredita\u00e7\u00e3o da JCI pro\u00edbem o Programa de revelar a um queixoso\/remetente se uma queixa e\/ou preocupa\u00e7\u00e3o enviada \u00e9 leg\u00edtima.<\/span><\/p>\n<p><strong><span style=\"font-size: 14pt;\">Crit\u00e9rios de avalia\u00e7\u00e3o<\/span><\/strong><\/p>\n<p><span style=\"font-size: 12pt;\">A JCI utilizar\u00e1 crit\u00e9rios objetivos estabelecidos para orientar sua disposi\u00e7\u00e3o e an\u00e1lise das queixas e outras informa\u00e7\u00f5es recebidas com rela\u00e7\u00e3o \u00e0s institui\u00e7\u00f5es de sa\u00fade acreditadas pela JCI. O processo de avalia\u00e7\u00e3o de queixa analisa n\u00e3o apenas a conformidade das institui\u00e7\u00f5es com os padr\u00f5es e pol\u00edticas da JCI, mas tamb\u00e9m as pol\u00edticas e procedimentos estabelecidos da organiza\u00e7\u00e3o, leis e regulamenta\u00e7\u00f5es do pa\u00eds at\u00e9 onde a JCI estiver ciente de tais leis, e influ\u00eancias culturais em potencial.<\/span><\/p>\n<p><strong><span style=\"font-size: 14pt;\">Crit\u00e9rios de triagem<\/span><\/strong><\/p>\n<ul>\n<li class=\"firstItem\"><span style=\"font-size: 12pt;\">A institui\u00e7\u00e3o atualmente \u00e9 acreditada pela JCI.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">As informa\u00e7\u00f5es de queixa\/incidente s\u00e3o relevantes para os padr\u00f5es da JCI.<\/span><\/li>\n<li><span style=\"font-size: 12pt;\">As informa\u00e7\u00f5es se relacionam ao desempenho da institui\u00e7\u00e3o dentro dos \u00faltimos tr\u00eas anos.<\/span><\/li>\n<li class=\"lastItem\"><span style=\"font-size: 12pt;\">As informa\u00e7\u00f5es fornecidas s\u00e3o suficientemente claras para determinar sua pertin\u00eancia espec\u00edfica \u00e0 institui\u00e7\u00e3o, sem d\u00favidas.<\/span><\/li>\n<\/ul>\n<p>[\/tatsu_text][\/tatsu_column][\/tatsu_row][\/tatsu_section][tatsu_section bg_color= &#8220;rgba(95,37,65,1)&#8221; 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color= &#8220;&#8221; max_width= &#8216;{&#8220;d&#8221;:&#8221;100&#8243;}&#8217; wrap_alignment= &#8220;center&#8221; text_alignment= &#8216;{&#8220;d&#8221;:&#8221;left&#8221;}&#8217; margin= &#8216;{&#8220;d&#8221;:&#8221;0px 0px 30px 0px&#8221;}&#8217; box_shadow= &#8220;0px 0px 0px 0px rgba(0,0,0,0)&#8221; padding= &#8216;{&#8220;d&#8221;:&#8221;0px 0px 0px 0px&#8221;}&#8217; border_style= &#8216;{&#8220;d&#8221;:&#8221;solid&#8221;,&#8221;l&#8221;:&#8221;solid&#8221;,&#8221;t&#8221;:&#8221;solid&#8221;,&#8221;m&#8221;:&#8221;solid&#8221;}&#8217; border= &#8216;{&#8220;d&#8221;:&#8221;0px 0px 0px 0px&#8221;}&#8217; border_color= &#8220;&#8221; border_radius= &#8220;0px&#8221; text_typography= &#8216;{&#8220;d&#8221;:&#8221;&#8221;}&#8217; hide_in= &#8220;&#8221; css_id= &#8220;&#8221; css_classes= &#8220;&#8221; animate= &#8220;1&#8221; animation_type= &#8220;none&#8221; animation_delay= &#8220;0&#8221; animation_duration= &#8220;300&#8221; key= &#8220;BJfK0yEbY_&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><a href=\"https:\/\/www.linkedin.com\/company\/acreditacaointernacional\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2592\" src=\"https:\/\/sbcomunicacao.com.br\/clientes\/cba\/wp-content\/uploads\/2021\/05\/linkedin2-300x300.png\" alt=\"\" width=\"85\" height=\"84\" \/><\/a><a href=\"https:\/\/wa.me\/552132998200\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2595\" src=\"https:\/\/sbcomunicacao.com.br\/clientes\/cba\/wp-content\/uploads\/2021\/05\/whatsapp3-300x300.png\" alt=\"\" width=\"84\" height=\"83\" \/><\/a><a href=\"https:\/\/www.instagram.com\/acreditacaointernacional\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2593\" src=\"https:\/\/sbcomunicacao.com.br\/clientes\/cba\/wp-content\/uploads\/2021\/05\/instagram-300x300.png\" alt=\"\" width=\"79\" height=\"79\" \/><\/a>\u00a0 \u00a0<\/h4>\n<h4>\u00a0<\/h4>\n<p>[\/tatsu_text][\/tatsu_column][tatsu_column bg_color= &#8220;&#8221; 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right_divider_color= &#8220;#ffffff&#8221; invert_right_divider= &#8220;0&#8221; right_divider_zindex= &#8220;9999&#8221; z_index= &#8220;0&#8221; hide_in= &#8220;&#8221; animate= &#8220;1&#8221; animation_type= &#8220;none&#8221; animation_delay= &#8220;0&#8221; animation_duration= &#8220;300&#8221; horizontal_alignment= &#8216;{&#8220;d&#8221;:&#8221;flex-end&#8221;,&#8221;l&#8221;:&#8221;flex-end&#8221;,&#8221;t&#8221;:&#8221;flex-end&#8221;,&#8221;m&#8221;:&#8221;flex-end&#8221;}&#8217; layout= &#8220;1\/4&#8221; key= &#8220;HJEt0yVZYd&#8221;][tatsu_text bg_color= &#8220;&#8221; color= &#8220;&#8221; max_width= &#8216;{&#8220;d&#8221;:&#8221;100&#8243;}&#8217; wrap_alignment= &#8220;center&#8221; text_alignment= &#8216;{&#8220;d&#8221;:&#8221;left&#8221;}&#8217; margin= &#8216;{&#8220;d&#8221;:&#8221;0px 0px 30px 0px&#8221;}&#8217; box_shadow= &#8220;0px 0px 0px 0px rgba(0,0,0,0)&#8221; padding= &#8216;{&#8220;d&#8221;:&#8221;0px 0px 0px 0px&#8221;}&#8217; border_style= &#8216;{&#8220;d&#8221;:&#8221;solid&#8221;,&#8221;l&#8221;:&#8221;solid&#8221;,&#8221;t&#8221;:&#8221;solid&#8221;,&#8221;m&#8221;:&#8221;solid&#8221;}&#8217; border= &#8216;{&#8220;d&#8221;:&#8221;0px 0px 0px 0px&#8221;}&#8217; border_color= &#8220;&#8221; border_radius= &#8220;0px&#8221; text_typography= &#8216;{&#8220;d&#8221;:&#8221;&#8221;}&#8217; hide_in= &#8220;&#8221; css_id= &#8220;&#8221; css_classes= &#8220;&#8221; animate= &#8220;1&#8221; animation_type= &#8220;none&#8221; animation_delay= &#8220;0&#8221; animation_duration= &#8220;300&#8221; key= &#8220;BkBYA1EbFu&#8221;]<\/p>\n<h5><strong><span style=\"color: #ffffff;\">RIO DE JANEIRO<\/span><\/strong><\/h5>\n<p><span style=\"font-size: 10pt;\"><span style=\"color: #ffffff;\">Av. Rio Branco, 124<br \/><\/span><span style=\"color: #ffffff;\">12\u00ba Andar &#8211; Parte<br \/><\/span><\/span><span style=\"font-size: 10pt;\"><span style=\"color: #ffffff;\">Centro &#8211; Rio de Janeiro &#8211; Brasil<br \/>CEP: 20040-916<br \/>+55 (21) 3299-8200<\/span><\/span><\/p>\n<p>[\/tatsu_text][\/tatsu_column][tatsu_column bg_color= &#8220;&#8221; bg_image= &#8220;&#8221; bg_repeat= &#8220;no-repeat&#8221; bg_attachment= &#8220;scroll&#8221; bg_position= &#8216;{&#8220;d&#8221;:&#8221;top left&#8221;}&#8217; bg_size= &#8216;{&#8220;d&#8221;:&#8221;cover&#8221;}&#8217; padding= &#8216;{&#8220;d&#8221;:&#8221;0px 0px 0px 0px&#8221;}&#8217; margin= &#8216;{&#8220;d&#8221;:&#8221;&#8221;}&#8217; border_style= &#8216;{&#8220;d&#8221;:&#8221;solid&#8221;,&#8221;l&#8221;:&#8221;solid&#8221;,&#8221;t&#8221;:&#8221;solid&#8221;,&#8221;m&#8221;:&#8221;solid&#8221;}&#8217; border= &#8216;{&#8220;d&#8221;:&#8221;0px 0px 0px 0px&#8221;}&#8217; border_color= &#8220;&#8221; border_radius= &#8220;0px&#8221; 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horizontal_alignment= &#8216;{&#8220;d&#8221;:&#8221;flex-end&#8221;,&#8221;l&#8221;:&#8221;flex-end&#8221;,&#8221;t&#8221;:&#8221;flex-end&#8221;,&#8221;m&#8221;:&#8221;flex-end&#8221;}&#8217; layout= &#8220;1\/4&#8221; key= &#8220;r18FCkE-KO&#8221;][tatsu_text bg_color= &#8220;&#8221; color= &#8220;&#8221; max_width= &#8216;{&#8220;d&#8221;:&#8221;100&#8243;}&#8217; wrap_alignment= &#8220;center&#8221; text_alignment= &#8216;{&#8220;d&#8221;:&#8221;left&#8221;}&#8217; margin= &#8216;{&#8220;d&#8221;:&#8221;0px 0px 30px 0px&#8221;}&#8217; box_shadow= &#8220;0px 0px 0px 0px rgba(0,0,0,0)&#8221; padding= &#8216;{&#8220;d&#8221;:&#8221;0px 0px 0px 0px&#8221;}&#8217; border_style= &#8216;{&#8220;d&#8221;:&#8221;solid&#8221;,&#8221;l&#8221;:&#8221;solid&#8221;,&#8221;t&#8221;:&#8221;solid&#8221;,&#8221;m&#8221;:&#8221;solid&#8221;}&#8217; border= &#8216;{&#8220;d&#8221;:&#8221;0px 0px 0px 0px&#8221;}&#8217; border_color= &#8220;&#8221; border_radius= &#8220;0px&#8221; text_typography= &#8216;{&#8220;d&#8221;:&#8221;&#8221;}&#8217; hide_in= &#8220;&#8221; css_id= &#8220;&#8221; css_classes= &#8220;&#8221; animate= &#8220;1&#8221; animation_type= &#8220;none&#8221; animation_delay= &#8220;0&#8221; animation_duration= &#8220;300&#8221; key= &#8220;HkDYRyE-tO&#8221;]<\/p>\n<h6><span style=\"color: #ffffff;\"><strong>CONTATOS<\/strong><\/span><\/h6>\n<p><span style=\"color: #ffffff;\">\u00bb <a style=\"color: #ffffff;\" href=\"mailto:cba@cbacred.org.br\">CBA<\/a><br \/>\u00bb <a style=\"color: #ffffff;\" href=\"https:\/\/sbcomunicacao.com.br\/clientes\/cba\/ouvidoria-jci\/\">Ouvidoria JCI<\/a><\/p>\n<p><\/span><\/p>\n<p>[\/tatsu_text][\/tatsu_column][\/tatsu_row][tatsu_row full_width= &#8220;0&#8221; bg_color= &#8220;&#8221; border_style= &#8216;{&#8220;d&#8221;:&#8221;solid&#8221;,&#8221;l&#8221;:&#8221;solid&#8221;,&#8221;t&#8221;:&#8221;solid&#8221;,&#8221;m&#8221;:&#8221;solid&#8221;}&#8217; border= &#8216;{&#8220;d&#8221;:&#8221;0px 0px 0px 0px&#8221;}&#8217; border_color= &#8220;&#8221; no_margin_bottom= &#8220;0&#8221; 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overflow= &#8220;&#8221; col_id= &#8220;&#8221; column_class= &#8220;&#8221; top_divider= &#8220;none&#8221; top_divider_height= &#8216;{&#8220;d&#8221;:&#8221;100&#8243;,&#8221;m&#8221;:&#8221;0&#8243;}&#8217; top_divider_color= &#8220;#ffffff&#8221; flip_top_divider= &#8220;0&#8221; top_divider_zindex= &#8220;9999&#8221; bottom_divider= &#8220;none&#8221; bottom_divider_height= &#8216;{&#8220;d&#8221;:&#8221;100&#8243;,&#8221;m&#8221;:&#8221;0&#8243;}&#8217; bottom_divider_color= &#8220;#ffffff&#8221; flip_bottom_divider= &#8220;0&#8221; bottom_divider_zindex= &#8220;9999&#8221; left_divider= &#8220;none&#8221; left_divider_width= &#8216;{&#8220;d&#8221;:&#8221;50&#8243;,&#8221;m&#8221;:&#8221;0&#8243;}&#8217; left_divider_color= &#8220;#ffffff&#8221; invert_left_divider= &#8220;0&#8221; left_divider_zindex= &#8220;9999&#8221; right_divider= &#8220;none&#8221; right_divider_width= &#8216;{&#8220;d&#8221;:&#8221;50&#8243;,&#8221;m&#8221;:&#8221;0&#8243;}&#8217; right_divider_color= &#8220;#ffffff&#8221; 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border_radius= &#8220;0px&#8221; text_typography= &#8216;{&#8220;d&#8221;:&#8221;&#8221;}&#8217; hide_in= &#8220;&#8221; css_id= &#8220;&#8221; css_classes= &#8220;&#8221; animate= &#8220;1&#8221; animation_type= &#8220;none&#8221; animation_delay= &#8220;0&#8221; animation_duration= &#8220;300&#8221; key= &#8220;H19FCJNWYu&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #ffffff;\">2021\u00a0 \u00a9\u00a0 Cons\u00f3rcio Brasileiro de Acredita\u00e7\u00e3o\u00a0\u00a0\u00a0\u00a0 |\u00a0\u00a0\u00a0\u00a0 <a style=\"color: #ffffff;\" href=\"https:\/\/sbcomunicacao.com.br\/clientes\/cba\/politica-de-privacidade\/\">Pol\u00edtica de privacidade<\/a><\/span><\/p>\n<p>[\/tatsu_text][\/tatsu_column][\/tatsu_row][\/tatsu_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[tatsu_section bg_color= &#8220;&#8221; bg_image= &#8220;https:\/\/sbcomunicacao.com.br\/clientes\/cba\/wp-content\/uploads\/2019\/03\/header_ouvidoria.jpg&#8221; bg_repeat= &#8220;no-repeat&#8221; 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